Our
administrative
hours of
operation
are Monday
through
Friday, 8:00
a.m. - 4:30
p.m.
Emergencies
are seen 24
hours a day,
7 days a
week at
Dallas VA
Medical
Center. If you have a life
threatening emergency, dial 911 to get immediate help.
Electronic
Mail
Please keep in mind that we cannot offer medical advice via the
Internet or email. We are also unable to
personally answer general health or medical questions.
The
Health Insurance Portability and Accountability Act
of 1996 (HIPAA) and VA privacy regulations do not
permit us to return information containing personal
identifiers or medical data via electronic
messaging.
Before
you email VA, please read the
VA
Privacy Policy.
Contacting a
Patient
If you
come to
visit a
patient at
our Dallas
or Bonham
facilities,
please see
the
appropriate
visitor
information
page for
directions,
parking
locations,
visiting
hours and
policies.
If you
would like
to send a
card, gift
or flowers
to a
patient:
Telephone
Care
Registered
nurses are
available 24
hours, 7
days a week
and on
holidays to
answer
medical
advice
questions.
This service
is provided
to increase
veteran
access to
healthcare
advice and
education
and to help
the patient
avoid
unnecessary
hospital or
clinic
visits.
During
regular
business
hours of
8:00 am to
4:30 pm,
Monday
through
Friday,
Telecare is
also able to
assist in
making
changes to
primary care
clinic
appointments.
| Dallas |
(800) 849-3597,
option 2 |
| Bonham |
(800) 924-8387,
option 2 |
| Ft. Worth |
(800) 443-9672,
option 2 |
Schedule
an
Appointment
To
schedule an
appointment,
please
contact us
at any of
the numbers
listed on
our
appointments
page.
Patient
Advocate
If you
have a
compliment,
complaint,
or other
issue which
you believe
requires
resolution,
please
contact one
of our
patient
advocates.
Compensation
and Pension
To speak
with someone
in
compensation
and pension,
call the
Dallas VA Medical
Center at
(214)
742-8387 (or
(800)
849-3597),
extension
77171 or
71383.
Release
of
Information
If you
need to get
information
from your
medical
records,
please
contact our
Release of
Information
Office.
Means
Test
Questions
regarding
your means
test?
Contact the
Dallas VAMC
Means Test
Coordinator
at (214)
857-1337.
Fee
Basis
Questions
or concerns
regarding
your claim
filed by a
non-VA
medical
provider can
be directed
to Fee
Basis.
Call (214)
857-1397 to
be directed
to the
appropriate
fee clerk.
Burial
Benefits
Questions
or concerns
regarding
burial
benefits can
be answered
by calling
the Decedent
Affairs
Coordinator
at (214)
857-1399.
Travel
For
travel
requests,
questions or
concerns,
Dallas VAMC
patients may
call our
travel
clerks at
(214)
857-1350.
Inquiry
Routing and
Information
System
VA has
established
an
inquiry
routing and
information
system
which
provides
answers to
frequently-asked
questions.
You may also
use this
system to
submit a
comment,
question, or
concern.
News
Media
Members
of the news
media should
contact
Susan Poff,
Public
Affairs
Officer at
(214)
857-1158
(day) or
(214)
927-4488
(after
hours).
Our
media kit
is available
online for
review.
Webmaster
To report
problems
with this
website,
please
contact the
Webmaster. |
